KUB has implemented its storm response plan, and is responding to outages in our service territory. For 24-hour Emergency Service, call 865-524-2911 For billing inquiries, service orders, or questions, call 865-524-2911 Monday-Friday 7 a.m.-6 p.m. The phone number to call is 800-405-7951.
If you have questions about your account or bill payments, call 865-524-2911 to speak to a customer service representative.As local government and businesses work to gradually return to normal operations, KUB will work to do the same.
If you feel you have been victimized, you should also contact your local law enforcement agency's non-emergency number to report the scam attempt.AutoPay is a free, automatic bank draft option that ensures your bill will always be paid on time.SelectPay is a free, one-time transaction that is reflected on your KUB account immediately.We have partnered with BillMatrix to accept KUB credit card payments through its website. A small fee will be added for this service.We have partnered with PaySite and local retailers to allow you to pay in person in the Greater Knoxville area.
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However, customers are still encouraged to pay bills using one of KUB’s convenient self-service options. Our payment location map will help you find your nearest location.Mail your check or money order payable to “Knoxville Utilities Board” to:Pay by phone using our automated system by calling: Be sure to include your account number on your check.Round It Up puts your change to work helping others in our community. If there are questions about your account status or if you feel you are the target of a scam, call KUB at 524-2911. However, KUB will waive late fees that have accrued since March 16 for any customers who seek bill payment assistance who are granted due date extensions or who enter payment arrangements for bills unpaid while disconnections were suspended when disconnects for nonpayment resume. Bills have continued to accrue even if service was not disconnected, and customers should pay as they are able to prevent high account balances when disconnects resume. In Person: KUB offers a number of local options to … Call 524-2911 if you think you will have problems paying an upcoming KUB bill.Tennessee small businesses are now eligible for disaster assistance loans through the U.S. Small Business Administration (SBA). As local government and businesses work to gradually return to normal operations, KUB is working to do the same through gradual resumption of normal business processes. KUB automatically rounds your bill up to the next dollar, so you don't have to do anything to start helping.Paperless Billing is a safe and convenient way to receive and pay your bill electronically. You can also pay by phone using a credit card via KUB’s payment partner BillMatrix for an extra fee. By Phone: The KUB automated phone payment phone number is: 865-524-2911. Learn more about KUB's plan to resume normal processes, as well as available assistance, using the question and answers below. Learn more about KUB's plan to resume normal processes, as well as available assistance, using the question and answers below.
To participate in the Property Management Plan, your KUB account must remain in good standing. KUB plans to begin normal business processees in early July. KUB customer service centers are open to the public at limited capacity with enhanced sanitation measures in place as of July 6, 2020. Though services will not be disconnected during this pandemic, customers are encouraged to pay as much as possible on current or previous months' bills.
Some students find that they benefit from the convenience of monthly payments.
Monthly Payment Plan.
In response, we acted quickly to suspend disconnects for non-payment in March and have worked with individual customers to waive late fees. An optional Monthly Payment Plan is offered by Tuition Management Systems (TMS) on a term-by-term basis. There is a $45 enrollment fee each term you use the Nelnet payment plan.
No additional late fees will be applied to the past due account balance during the period of extension or special payment arrangement period if the terms of repayment are honored. KUB does not recommend waiting to pay your bill. When you sign up for Levelized Billing, KUB recalculates your payment each month based on your latest 12 months of history.That rolling average means that bitter cold weather in January, for example, is somewhat offset by milder weather (with lower bills) in the fall and spring. Please make sure to report your outage, and do not approach downed trees or powerlines.
At KUB, we understand that the spread of COVID-19 has had an adverse financial impact for customers and businesses in our area.
Signature dish. The KUB Outage Center is your hub of information. Learn some best practices by Call KUB at 865-524-2911 to discuss specific details on your account with a customer service representative and to find an assistance method that best fits your needs.KUB's response to help customers during the COVID-19 pandemic